FAQ Oasis Salon & Spa | Riverwalk Place, Gladwin MI

Frequently Asked Questions

Welcome to the FAQ Oasis Salon & Spa page – your go-to resource for quick answers about our services, policies, and guest experience. Whether you’re wondering about appointment etiquette, cancellation guidelines, or how to prepare for your visit, we’ve gathered the most common questions to help you feel confident and relaxed before arriving. If you don’t see your question listed, our team is happy to assist you. Please call us at (989) 426-5715 and we’ll be glad to help!

Etiquette

TO PREPARE
To enjoy your spa experience to the fullest we suggest avoiding caffeine and having a light meal. If your spa treatment is focused on your skin please avoid tanning for a few days prior.

WHAT TO BRING
Wear comfortable clothing to your spa treatments. Our professional therapists are trained in proper draping techniques to respect your privacy and comfort.

AMENITIES AVAILABLE
Oasis features three changing rooms with lockers. You may leave your possessions in the lockers and keep the key with you in the treatment rooms. A seating area is available if you would like to remain in your robe and have lunch delivered to you between spa services. We can also arrange for a tray of appetizers to be brought to the spa for your group.

ARRIVE EARLY
Please plan on arriving 15 minutes early for your appointment. Arriving late may limit the time available for your treatment. Your treatment will end at the schedule time so that other guests are not inconvenienced and the full price will apply.

TALK TO US
Oasis takes your health seriously so please make us aware of any health problems, allergies or physical limitations you may have. Oasis suggests you check with your physician prior to any treatments if you are concerned.

Policies

CANCELLATION POLICY

We value your time and ours! To ensure every guest receives the best possible experience:

Appointments of 1 hour or more must be reserved with a credit card.
If you need to cancel or reschedule, please give us at least 48 hours notice to avoid a full service charge.
Late cancellations or no-shows for longer appointments will be charged 100% of the scheduled service price.

We understand that life happens — if you have an unexpected emergency, please call us and we’ll do our best to accommodate you. Thank you for helping us provide a smooth and relaxing experience for all our guests.

RESTRICTIONS
Oasis is designed for adult use and for guests receiving treatments. Guests under 18 years of age should be accompanied by a parent or legal guardian.

PUBLIC SPACE
Oasis Salon & Spa is a non-smoking facility and cell phones are prohibited.

GRATUITY
Gratuity envelopes are available at the Oasis front desk or may be added at time of payment.

METHOD OF PAYMENT
Oasis accepts US Currency, Personal Checks, Visa, MasterCard, American Express and Discover credit cards.

Prices and policies are subject to change without notice.
Variances in service prices are based on the associates experience and time.